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I Got an Error Code When Making a Purchase

CodaSuperAdmin
  • Updated

If you are facing an issue and got an error code when making a purchase, please refer to the list below to see some possible codes along with suggestions for the next steps to take or try:

Error Code Description Steps to Take

Error 213
Error code 213 means that the transaction is expired. It could be because of:
  1. You didn't enter the OTP code into the Codashop payment page in time (if using the Direct Carrier Billing payment method), or
  2. The Codashop system did not receive your payment during the session time (if using Bank Transfer/E-Wallet/Convenience Store payment method).

Please restart your device and try to make a purchase again if you didn't get charged.

 

But if you already made a payment or got charged, please contact us here and attach your payment proof. So that we could help you to check it on our system.

Error 225

 This means that you have attempted to make a purchase using a payment channel that is not yet activated. Make your purchase again using a different payment channel.

Error 227

 This means that you have attempted to make a purchase using a price point that is not yet active in Coda's system.  Please try your purchase again using a different price point.

Error 309

 This means that the IP address from which you initiated a purchase is blocked. Try to restart your device if you are using mobile data or restart your modem if you are using Wi-Fi.

Error 312

 This means you have exceeded the daily or monthly limit that was set by the mobile network.

Note:

  1. Wait for the following day or the following month before using the same phone number again.
  2. Use another phone number or payment method to proceed with the top-up.

If you have further questions, do not hesitate to contact us via email by submitting a ticket.

Error 403

 Payment Method: Starhub

This means that your mobile number is blocked from using any kind of premium service or online transaction. 		 Please call StarHub Customer Service for unblock request.

Error 414

This could be the cause of:

  1. Your phone number is in the grace period, or
  2. You don't have enough phone credit to complete the purchase that you initiated.
 Please make sure your phone number is not in a grace period and that you have enough phone credit to complete your purchase, and then try again after 15 minutes.

 

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